Refund policy

Return & Refund Policy

Every piece we make is handcrafted to order, which is why we don't offer refunds - we want to be upfront about that before you buy.

Cancellations

Once you place an order, it goes into production pretty quickly, so we can't cancel it once work has started. If you need to change something - size, design detail, anything - reach out within 24 hours of ordering and we'll do what we can.

Damaged or Wrong Items

We're careful with how we make and pack things, but mistakes happen. If your piece arrives damaged, defective, or isn't what you ordered, let us know within 24 hours of delivery. We'll need an unedited video of you opening the parcel, start to finish, showing the tracking slip and your details. Once we've reviewed it, we'll sort out a replacement or store credit.

A few things to keep in mind:

• We don't issue refunds, for any reason.
• We can't accept returns or exchanges just because you've changed your mind.
• Custom and personalized pieces can't be modified or cancelled once we've started making them.

Placing an order means you're okay with this policy. If anything's unclear, just message us.