Shipping Policy

Effective Date: April 25, 2026

Welcome to White Dust. Thank you for shopping with us at whitedust.com. We are committed to delivering your jewellery safely, securely, and on time. Please read our Shipping Policy carefully to understand our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During peak seasons, sales events, or special promotions, processing times may be slightly delayed.

2. Shipping Locations

We currently ship across India and may offer international shipping for selected locations.

For international shipping availability, please contact our support team before placing your order.

3. Estimated Delivery Time

Domestic Shipping (India)

  • Standard Delivery: 3–7 business days

International Shipping (if available)

  • Estimated Delivery: 7–15 business days

Delivery times may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order value
  • Product weight and dimensions
  • Shipping method selected

We may also offer Free Shipping on selected orders, promotions, or minimum purchase values.

5. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation email
  • Tracking ID / AWB number
  • Courier partner details

You can use this information to track your shipment status.

6. Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur.

White Dust is not responsible for delays caused by:

  • Courier service disruptions
  • Natural disasters
  • Government restrictions
  • Incorrect shipping address provided by the customer
  • Unavailable recipient at the delivery address

If your order appears lost or significantly delayed, please contact us and we will assist you.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided, White Dust is not responsible for failed deliveries or additional shipping charges.

Please contact us immediately if you need to update your shipping address after placing an order.

8. Damaged Package on Delivery

If your package arrives visibly damaged:

  • Do not accept the package if possible
  • Take photos of the package
  • Contact our support team immediately

This helps us resolve the issue quickly with the courier partner.

9. Custom or Personalized Jewellery Orders

Customized or made-to-order jewellery may require additional processing and delivery time.

Estimated shipping timelines for custom orders will be shared during the order confirmation process.

10. Contact Us

If you have any questions regarding shipping, please contact us:

White Dust
Website: https://whitedust.com
Email: support@whitedust.com