Return & Refund Policy

Effective Date: April 25, 2026

Welcome to White Dust. We want you to love every piece of jewellery you purchase from us. If you are not completely satisfied with your order, please review our Return & Refund Policy below to understand the eligibility, process, and conditions for returns and refunds.

1. Return Eligibility

We accept returns on eligible products subject to the conditions mentioned in this policy.

To be eligible for a return:

  • The return request must be raised within 7 days of receiving the order.

  • The product must be unused, unworn, and in its original condition.

  • The jewellery must be returned with its original packaging, tags, invoices, certificates, and accessories, where applicable.

  • The product must not show any signs of damage, alteration, scratches, stains, or wear.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Products

For hygiene, safety, and customization reasons, certain products may not be eligible for return.

The following items are generally non-returnable:

  • Customized or personalized jewellery

  • Made-to-order products

  • Products altered specifically according to customer requirements

  • Products damaged after delivery due to misuse or improper handling

  • Products showing signs of wear

  • Earrings or other products that cannot be returned for hygiene reasons, where applicable

  • Gift cards or vouchers

If you are unsure whether your product is eligible for return, please contact our support team before sending the product back.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs or videos of the product

  • Photographs of the packaging, if damaged

  • A brief description of the issue

Once we receive the information, our team will review the issue and provide the appropriate resolution.

Depending on the situation, we may offer a replacement, exchange, repair, or refund.

4. Return Request Process

To request a return, please contact our support team with:

  • Order number

  • Name and contact details

  • Product name

  • Reason for return

  • Supporting photographs, if required

Our team will review your request and provide return instructions if the product qualifies.

Please do not send products back without receiving return confirmation from our team.

5. Return Shipping

For approved returns due to a change of mind or other reasons not caused by White Dust, the customer may be responsible for the return shipping charges.

If the product received is defective, damaged, incorrect, or otherwise covered under an approved return reason, White Dust may arrange or reimburse return shipping, subject to verification.

Return shipping charges are non-refundable unless the return is due to an error or issue attributable to White Dust.

6. Product Inspection

All returned products are inspected after they reach us.

The return must meet the eligibility requirements stated in this policy. If the product is found to be used, damaged, altered, incomplete, or otherwise not in its original condition, White Dust reserves the right to reject the return or reduce the refundable amount where applicable.

7. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed to the original payment method or through another method communicated by our team.

Refund processing time may vary depending on the payment provider or bank.

8. Refund Processing Time

Approved refunds are generally processed within 5–7 business days after the return has been received and successfully inspected.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

9. Exchanges

Where applicable, White Dust may offer an exchange for an eligible product.

Exchanges are subject to product availability and the conditions mentioned in this policy.

If the replacement product has a different price, the applicable price difference may need to be paid or refunded, as applicable.

10. Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Customized, personalized, or made-to-order products may not be eligible for cancellation once production has started.

11. Refund Exclusions

Unless otherwise required by applicable law, the following may not be refundable:

  • Shipping charges

  • Return shipping charges

  • Customization or personalization charges

  • Additional charges resulting from customer-provided incorrect information

  • Products that do not meet our return eligibility requirements

Any applicable refund deductions will be communicated to the customer before processing the refund.

12. Important Return Conditions

Please ensure that:

  • The product is securely packed before returning it.

  • All original packaging and accessories are included.

  • The product is not altered, repaired, resized, or modified before return.

  • You retain the return shipment tracking information until the return is successfully processed.

White Dust is not responsible for products lost or damaged during return shipping when the customer arranges the return independently.

13. Policy Changes

White Dust reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with the updated effective date.

14. Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

White Dust
Website: whitedust.com
Email: support@whitedust.com